frequently asked questions
- How long does it take for my account to be
completely set up after placing my order?
Typically, you will receive a welcome message letting you know your
account is setup within 6 hours. However, due to the odd hours some
orders are placed, the site setup guarantee is 24 hours from the time
of your order. Under the terms of this guarantee
you will be entitled to 2 months of free hosting should this promise
not be fulfilled.
- What does your 99.9% uptime guarantee mean?
You must’ve experienced the uptime guarantee from another hosting
provider and learned that they didn’t mean what they said. Have no
fear, the Webstriker uptime guarantee translates into approximately 46
minutes of downtime per month. Any downtime beyond that can be reported
under your account manager for a credit (up to a maximum of
that month’s charge).
- How many web sites do you host on a single
Each server at Webstriker hosts far fewer web sites than the
capabilities would allow. The server load is monitored to ensure there
no degradation in performance. As for a specific number of sites: less
than 200 (depending on each server’s load).
- Is there a getting started guide, a manual, or
a knowledgebase to help me get acquainted with the features and
options available to me?
A getting started guide is currently being developed and will soon be
attached to the welcome message each new Webstriker hosting customer
receives after signing up for an account. All basic information is
included in the welcome message and any other questions can be asked
via the Webstriker account manager. Any urgent concerns can always be
answered by calling the toll-free support number. Other ways in which
your hosting experience can be improved will continually be
- Where can I find a list of your server
specifications and the software installed on your systems?
Use the software and equipment link to
find out the current versions and specifications of Webstriker
servers. You may also check out news and
announcements to look for planned upgrades and other exciting
things occurring at Webstriker.
- Do you have any anti-spam filtering available?
Spam is a nuisance and can be costly and time-consuming to eradicate.
To help cut down on spam there are several things to try. You may set
up filters (processing rules) via web-based email or your favorite
email application. You may also want to try
(a free open-source, anti-spam software application available for all operating
systems). You also can opt to turn on server-side spam filtering that
tags suspected mail with "[Spam]" in the subject line.
- Does your email server scan for viruses?
Yes! All incoming and outgoing email is scanned by two anti-virus
programs. Your email is protected by McAfee and F-Prot. When a virus
is detected both the sender and recipient will be notified by an
automated system indicating what virus was found. For further
protection you can block attachments via webmail so you can’t
receive potentially dangerous .exe, .pif, .bat, and .scr files. The
level of protection on your account is customizable.
- Do you provide SMTP access?
Yes, you can use mail.yourdomain.com to send emails no matter who your
- How do you prevent spammers from using my
domain name to send unsolicited junk email?
The SMTP server maintains a log of the IP addresses which successfully
access a POP3 or IMAP account located on the Webstriker mail server. It
records this address and remembers it for 45 minutes to allow mail to be sent.
All that’s required to once again obtain the privilege of sending
email is to first check your email and send within that 45 minute
- What is the difference between a mailing list
and a list server and is there a subscription limit?
A list server is an automatically maintained mailing list. The options
for both mailing lists and list servers at Webstriker are extensive.
There is currently no limit on the number of subscribers you can have
in your mailing list.
- Can I have a DSN setup to access my database?
Yes, but it isn’t recommended. Since your site is hosted on a server
with other web sites, creating a system-wide DSN compromises your
database’s integrity because it can be accessed by services or web
sites running on the server. DSN-less connections
are much preferred. Still, if you’d like to have one set up you won't
receive a hassle. Just a friendly warning.
- What is a sub-domain?
A sub-domain replaces or proceeds the www in your domain name.
Examples of sub-domains are: support.yourdomain.com or
www.support.yourdomain.com. Both of these are fully supported with all
Webstriker hosting accounts.
- How long does it take for a domain name to transfer
to your servers?
Domain name transfers typically take 24-72 hours to propagate
throughout the internet. This time is no more and no less than with
any other hosting provider. There is nothing any single ISP can do to
speed up this process.
- Is there a way for me to be able to modify or
publish to my site before the name server changes take affect in the
Two ways are provided for you to access your site before the WHOIS
changes are propagated throughout the internet. One is available to
Microsoft Windows users only, while the other is available to everyone.
Details are included in your welcome message.
- What are the advantages of choosing a hosting
plan with a static IP address?
E-commerce sites with their own SSL certificate are one of the few
types of sites which require their own IP address. Beyond
that, name-based hosting meets the needs of nearly all other hosting
- What is the Webstriker hosting footer?
The Webstriker hosting footer is a snippet of HTML that is included at
the bottom of every page on your site which simply advertises
Webstriker hosting services. It is a small banner and does not use a
- Am I committing to hosting for a year when
prepaying or do I get a refund if I decide to cancel my account before
my year is up?
The purpose of the prepayment discount is because it saves the hassle
of monthly billing. You are NOT entering into a contract that ties you
to Webstriker hosting for the term of your payment. However, the
amount of your refund will be based on month-to-month billing.
Example: if you prepaid $180 for a year of hosting and 6 months
later you cancel, your total refund will be $60 (because the 6 months
that you used will be billed at the month-to-month rate of your plan,
in this example that is $20).
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